Summary:

The Senior Loan Ops Specialist is responsible for the end‑to‑end administration, servicing, and operational oversight of a portfolio of conventional loans, including commercial, consumer, and residential products. This role serves as a subject-matter expert and escalation point within loan operations, ensuring accuracy, regulatory compliance, service quality, and operational efficiency from post‑closing through payoff.

 Job Functions:

• Oversee daily servicing activities for commercial, consumer, and residential conventional loans, including:
  • Payment processing and application
  • Escrow administration (taxes, insurance, PMI)
  • Interest rate and payment change adjustments
  • Loan boarding, maintenance, and system updates
  • Payoffs, releases, and loan modifications
• Serve as senior escalation point for complex servicing issues, borrower inquiries, and lender or investor requests.
• Review closed loan files for accuracy, completeness, and system readiness prior to servicing transfer.
• Ensure proper setup of loan terms, collateral, fees, rates, and amortization schedules.
• Coordinate servicing transfers, participations, assumptions, renewals, extensions, and maturity processing.
• Administer complex commercial loan structures, including variable rates, participations, construction loans, and covenant tracking.
• Monitor covenant compliance and reporting requirements; follow up on discrepancies.
• Support loan restructures, modifications, and non‑complex workout activities in partnership with risk teams.
• Ensure loan servicing practices comply with applicable regulations, investor requirements, and internal policies (e.g., Reg Z, RESPA, state‑specific rules).
• Participate in audits, exams, and internal quality control reviews; remediate findings as needed.
• Identify process gaps, control weaknesses, and data quality issues; recommend improvements.
• Act as a mentor and resource to junior loan operations and servicing staff.
• Assist with training, procedures development, and process documentation.
• Collaborate cross‑functionally with Lending, Compliance, Finance, IT, and Vendors to resolve issues and drive efficiencies.
• Must complete all required training, including Bank Secrecy Act/Anti-money Laundering training, suitable to their position within the bank.

Education/Experience:

• Bachelor’s degree in Business, Finance, or related field, or equivalent work experience.
• 5+ years of progressive experience in loan operations and/or servicing, with exposure to commercial, consumer, and residential conventional loans.

 Skills and Competencies:

• Advanced understanding of loan lifecycle management, servicing systems, and documentation.
• Strong knowledge of regulatory requirements impacting loan servicing.
• Demonstrated ability to resolve complex servicing scenarios independently.
• High attention to detail with strong analytical and organizational skills.
• Excellent written and verbal communication skills.

 Physical Requirements:

•  Prolonged periods sitting at a desk and working on a computer
• Must be able to lift up to 25 pounds at times.

Work Arrangement:

•  Remote
• Occasional travel may be required for trainings or meetings.

EEO Statement:

We are an equal-opportunity employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected category. All offers of employment shall be subject to the successful completion of all pre-employment screenings, verifications, and processes. Failure to comply with these processes or failure to successfully pass all phases of the pre-employment screening will result in a withdrawal of the employment offer.

Other Duties:

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, obligations, and activities may change at any time, with or without notice.

Compensation is based on geographic location and individual pay decisions will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Dental insurance
• Life insurance
• Paid time off
• Vision insurance
• Short- and Long-term disability
• Company-paid holidays

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